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Split Aces Casino VideoSplit Aces Casino Video Review There's no update ever. There's no further update available and the complaint remains unresolved. Blacklisted Casinos. Have you found a relevant complaint about this casino, or do you have personal bad experience? Disputed amount:?? After playing for fun and wishing to put money where your mouth is, you can then move on to the real money mode. Navigation mine, Merkur Slots theme site layout could use improvement Site is restricted in some countries.
Extremely long verification process due to the casino delaying the whole process for no reason.
Peterharkin92, the player, requested a withdrawal and was asked to send documents needed for verification, which he did right away.
After one week of waiting for an update from the casino, he contacted them and was informed that his withdrawal would be returned to his account if he didn't provide the documents for verification, which he already did.
Later on, the casino stopped responding to his emails and Peter called them while he waited for them to receive his documents via email, which they did.
Unfortunately, they rejected them due to unclear pictures. So after contacting the casino about fifty times, they finally approved the documents but needed more proofs from him, again.
This time it was his bank account documents because apparently they had technical difficulties with visa payments and could only do bank transfers.
Peter kept sending all kinds of documents here and there, tried to find a way to receive his winning, but the casino kept delaying everything due to the document verification.
In the end, the support team received his documents and had forwarded them to the finance team. There is no further update on this case and it remains unresolved.
Disputed amount:?? Black points: 14 for this casino. The player found out that the country of her origin was restricted to play at the casino.
Joanneyf was able to make a deposit at the casino but when she tried to play various games, she would get an error message that informed her she couldn't play those games due to the country restriction.
That way she decided to check if the casino had a UKCG license since she was from England and found out that it didn't.
The casino never responded to the player's requests to receive her money back and the case remains unsolved. Black points: 30 3 for this casino.
They would accept the deposits but refuse to pay the winnings. There is no further information is available. The player was accused of high staking.
Swederew wanted to receive his deposits back and also found out that the casino didn't hold a UKCG license. There is no update available and the complaint remains unsolved.
Failed self-exclusion. Black points: 0. Tristania, the player, complained to Parklance casino but she got replied by Napoli casino which she found very strange.
She tried to self-excluded herself from that casino but somehow it did not work. She went to 6black casino and was surprised at how similar these websites were.
She decided to contact Parklance casino and asked if the 6black casino was their sister casino as she would like to be self-excluded from any sites they owned and she got assured they had no connection with a 6black casino.
This is a very confusing complaint and it remained unresolved. Complaints on related Magik Slots Casino Same owner.
Insufficient evidence from casino. Black points: for this casino. Complaints on related 14red Casino Same owner.
The casino confiscated all their funds saying the player had been self-excluded at the casino's sister site.
This doing would be okay if the casino did anything to restrict new registrations of the self-excluded players.
But since the casino lets them register and make a deposit and then applies the self-exclusion rule after a player wins could be considered as quite unfair.
Jonny, a player from Norway, is complaining that the casino took his winnings. Stupid excuse or fraud.
Strict terms and conditions enforcement. The player said he had made a deposit, played without taking any bonus and won some money.
He then requested a withdrawal but the casino refused to pay out his winnings due to an irregular play accusation. The casino said it was against their terms and conditions to use the Martingale pattern, double-up and similar systems and strategies.
Even though this shouldn't apply to a play without a bonus it still stands in the terms that the player was not obliged to accept.
However, once he had complied with the casino rules the casino can enforce them, as happened in this case. Justified complaint.
The player from United Kingdom had her winnings reduced due to a rule about lifetime deposit. Black points: 15 for this casino.
Withdrawal declined because of irregular play. Black points: 10 for this casino. Delayed payment, casino not reacting. After requesting a withdrawal the player received a confirmation of the documents being accepted but they had no news about it since.
The casino just kept telling them to wait or that they didn't have any more information about it. The player said to have filed a complaint with the Curacao Gaming authority but still, there was no reaction from the casino.
Complaints on related Casino Napoli Same owner. Black points: 25 for this casino. The player from the United Kingdom had her winnings capped due to a bonus maximum cashout limit.
The player claims that she has never accepted any promotional offer. Consequently, the account was closed. Complaints on related BronzeCasino Same owner.
Player has registered an account even if their country is restricted. The player from Spain has successfully opened an account and deposited funds even if Spain is listed between the restricted countries.
Complaints on related SpinUp Casino Same affiliate. Black points: 67 for this casino. The player was accused of breaking the max bet rule.
The player made several deposits and played without taking any bonus. After he won, the casino confiscated his winnings due to an irregular play, more specifically because he didn't follow the max bet rule.
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